Normal Topic No resent verification code (Read 626 times)
JayY
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Location: AL, United States of America
No resent verification code
Jan 9th, 2023 at 6:10pm
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Refresh during registration process. Restart registration old code invalid. No new code received.
  
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Mark Baum
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Re: No resent verification code
Reply #1 - Jan 9th, 2023 at 7:07pm
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Hi there,

Can you please try again.

I think the issue might have been that in the last few days we've been working on a setup for automating the SMS that goes out for verification - where when it is received by the handset its easier for the end user to get it into the verification box (will differ between Android and iOS).

So where there was normally a number only to use for verification, now there's an extra code and that code, you might have thought it was necessary as part of the verification and hence it failed to verify.

Only the number is needed when entering the verification code manually.

Can I ask you again to try and enter only the number you get please?

Thanks and regards,
Mark
  
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