Hello David,

Unfortunately that's a known problem and limitation we have in the current firmware.

We have in fact already came across this problem before and have figured out the solution, just haven't had the opportunity to add the solution.

The problem that needs fixing is as you've found out that the rest of the SSID after the apostrophe is ignored and the limitation is in being able to ADD the SSID like that to the f/w.

As in, there's a command right now called "AP ADD" which lets you add new and fail over access points. But the AP ADD command uses spaces as a separation between the SSID and the password so if you were to go:

AP ADD David's Wireless - it would think David's is the SSID and Wireless is the password.

Our solution will be to break this into new lines, so you will instead do:

AP ADD
David's Wireless Network
Password

We will try and get this fix in the next update and will let you know as soon as its done.

Your current version of firmware is 558 and there's been a few updates since it was shipped to you, so you can issue "update" to install the latest which is always a good idea.

Regards,
Mark

Hello,

According to our logs, you didn't enter the country code in the set up page.

Entering the country code is essential because without it the number can be from anywhere.

What happened is that your SiBs paired fine, but after sent a message to the number you entered which is not the same number you SiMP has - since SiMP also needs proper full number, including country code.

We have identified your SiBs however and sent a reset command. If you power them on once, they should get the command and re-format then after, you can go through the process again but without forgetting the country code and you will complete the process successfully.

Found the white. It flashes but till as before no BT and no wireless. boo hoo sob sob cry cry

I did as you suggested and still no connection. btw in choose a network, the screen is blank. Another curious thing is that the sib was  listed within the router in DHCP . I reset the router to see if that would help the app find it but no. DHCP no longer has sib listed

Haha nice of you.

But I'm still here working its ok! Do please let me know how you got along, I have to admit that I think you must have programmed the SiB already at some stage and since its been a while, you forgot you went through the process.

The reason I say this, is because DHCP IP address comes after authentication is carried out, not before.

No no, standing in a bucket of water will only get you wet, but not text! haha

If you installed SiMP once - then that's it. Deleting it after and re-installing it wont make a difference, unless you never had it past the registration section?

I had the impression earlier that you had succeeded installing SiMP?

There's absolutely no need to uninstall re-install SiMP because pairing problems are unrelated to that.

Looks like you got an early version SiB this year and before we had the Bluetooth pairing in place. Still, there's a way.

Can I get you to go to wifi scan section of your phone and turn on your SiB while you're there, then do a scan unless your phone does one regularly and see if anything about the SiB comes up - it should. If it does, please try and connect to it, because once you do, you are able to use the built in configuration page of the SiB.

Regards,
Mark

Hi, it is my pleasure - that's what I'm here for, that is, when I'm here haha

Ok so first, the button is the SiB (Smart internet Button), the app is SiMP which stands for Secure instant Messaging Platform.

So my guess is you found the SiB in the scanned WiFi and connected to it, which is great.

Once you connected to it, did you get a prompt where a web page opened up to let you put details of the button?

You said you're in the UK, does the name "steampunk" sound familiar?

Once you can answer the above, we can then move forward as it takes us in completely separate directions depending on your answer.

Regards,
Mark